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    Microsoft Research

    Investigating the querying and browsing behavior of advanced search engine users

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    One way to help all users of commercial Web search engines be more successful in their searches is to better understand what those users with greater search expertise are doing, and use this knowledge to benefit everyone. In this paper we study the interaction logs of advanced search engine users (and those not so advanced) to better understand how these user groups search. The results show that there are marked differences in the queries, result clicks, post-query browsing, and search success of users we classify as advanced (based on their use of query operators), relative to those classified as non-advanced. Our findings have implications for how advanced users should be supported during their searches, and how their interactions could be used to help searchers of all experience levels find more relevant information and learn improved searching strategies.

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    Description

    Title : Investigating the querying and browsing behavior of advanced search engine users
    Author(s) : Ryen W White, Dan Morris
    Abstract : One way to help all users of commercial Web search engines be more successful in their searches is to better understand what those users with greater search expertise are doing, and use this knowledge to benefit everyone. In this paper we study the interaction logs of advanced search engine users (and those not so advanced) to better understand how these user groups search. The results show that there are marked differences in the queries, result clicks, post-query browsing, and search success of users we classify as advanced (based on their use of query operators), relative to those classified as non-advanced. Our findings have implications for how advanced users should be supported during their searches, and how their interactions could be used to help searchers of all experience levels find more relevant information and learn improved searching strategies.
    Keywords : advanced search features, expert searching, query syntax

    Subject : unspecified
    Area : Other
    Language : English
    Year : 2007

    Affiliations Microsoft Research
    Journal : Proceedings of the 30th annual international ACM SIGIR conferenc
    Publisher : ACM
    Pages : 255-262
    Url : http://portal.acm.org/citation.cfm?doid=1277741.1277787
    Doi : 10.1145/1277741.1277787

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    Dan's Peer Evaluation activity

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    • Habiba Hassan Wassef, Senior professional, Independent international expert, United Nations, WHO, National Coordinator for the 7th European Framework Research Programme, National Research Center in Cairo, Egypt.

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